The book explains proven methods for resolving differences and suggests specific techniques that aid in: giving and receiving criticism; handling disputes at different levels of an organization; resolving disagreements within a team; and, managing different personality types.
Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created innovative designs for client companies in the United States, South Africa, Canada, Russia, and China. He is the author of The Conflict and Communication Activity Book (0-8144-7167-6). Jerry Wisinksi (San Antonio, TX) is the author of Building a Partnership With Your Boss (0-8144-7013-0).