|Author:||Stephen C. Lundin, Ph.D ; Harry Paul & John Christensen|
"Fish!" told the story of a fictional company that transformed itself by applying lessons from Seattle's Pike Place Fish Market. The follow up "Fish! Tales" told of real life companies that boosted morale and improved... read more
When Brendon Burchard was 19 years old he was in a life-changing car crash. After speeding around a hairpin turn in the Dominican Republic he and his friend were catapulted into the air and, as the car flipped, Brendon p... read more
This book walks readers through every step of a direct response marketing campaign. It features sample legal forms, contracts, order forms, and templates for contacting infomercial and television broadcasters. Michael Planit is the mastermind behind many hugely successful di... read more
Provides salespeople a system that gives customers more measurable benefits that competitors, and shows sales people how to make fewer calls to win higher-profit orders.
Not only a fresh take on a topic always of great importance to managers - but also an extension of the successful brand built by "The First-Time Manager" (5th Ed: 0814408214, AMACOM, Mar. '05) which has sold 25,000 copies to date in the newly revised 5t... read more
What is management? What is the relationship between management and the society and culture it seeks to direct? How is a business organized, and how can managers use people's strengths more effectively? These and many more questions are discussed in Peter Drucker's classic surv... read more
The worldwide success of VISA International, Dee Hock asserts, is due to its chaordic structure: it is owned by 22,000 member banks, which both compete with each other for 750 million customers and must cooperate by honoring one another's $125 ... read more
Turn the top 7 career breakers for women into career makers. Statistically, more than one-third of Fortune 500 managers are women - and yet we represent barely five percent of the top earners among executives. Usually, we blame it on men - those "old boy" ... read more
Innovation is vital to every organization's survival, yet few companies get it right. This practical guide debunks common myths that impede innovative success and offers tips and tools that help managers to identify and assess opportunities, choose prospects with hig... read more
Provides employees with an explanation of the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them. This book describes the fundamentals and foundations of Six Sigma, and the changes and challenges they are likely to see.